Terms & Conditions
- zero hassle
- Rich experiences
- unique vacations
The following Booking Conditions, together with our Privacy Policy and where your holiday
is booked via our preferred contact methods, our website terms and conditions, together with the Frequently Asked Questions contained on our website and any other written information we brought to your attention before we confirmed your booking, form the basis of your contractual relationship with Travelcationz.
The terms “we,” “our,” and “us” relate to Travelcationz, while “you” and “your” refer to each and every individual listed on the reservation (including those who are added or substituted at a later time).
The terms and conditions of the many tour operators we work with to provide your holiday might be different from our own custom booking terms. If your holiday was provided by a travel operator, your reservation is subject to their terms and conditions, which are accessible upon request.
Kindly carefully read these terms and conditions. They include crucial details regarding your holiday contract.
a. ENTIRE AGREEMENT
Travelcationz, a limited company with English and Welsh incorporation (Company No: 13777335), is the party to your contract.
In this contract, “we,” “us,” or “our” refers to Travelcationz. The “lead name” on the reservation, whose obligations are outlined below on behalf of every individual listed on the reservation, is what is meant by “you” and “your.”
We only enter into a legally binding agreement when we send out a booking confirmation. You acknowledge that you are authorised to bind all members of your party to these terms and conditions by getting in touch with us to make a reservation. It is imperative that you verify the trip information on the reservation confirmation and notify us right away if there are any mistakes. Additionally, your reservation is subject to the conditions of carriage of your chosen airline or transport provider.
b. IDENTITY OF THE LEAD AND THEIR OBLIGATIONS
The “Lead Name” is the one who instructs us the order to create the reservation. He or she is the one making the contract with us and must be at least 18 years old at the time of booking. The Lead Name acknowledges that by making a reservation, they are accepting these terms. Even if any of the other passengers on the reservation neglect to pay their portion of the cost, the Lead Name is still liable for the full booking price, including any more cancellation or revision fees that could apply.
The Lead Name bears the responsibility of guaranteeing the precision of all personal information and other data provided to us regarding themselves and any additional passengers on the reservation. They also confirm that all named passengers, including those who may be added later, agree to be named on the booking and to be bound by these booking conditions. They further agree to provide all those who are named as passengers on the booking with accurate and full information regarding the travel arrangements booked, including any changes made to those arrangements by us or the Lead Name.
Only the Lead Name has the ability to change or cancel a reservation once it has been confirmed. Nonetheless, we will accept a written request to cancel or modify the reservation, signed by a different named individual on the booking, in the event of the Lead Name’s death or a serious illness.
A large number of our flights and flight-inclusive holiday packages are covered financially by the ATOL scheme. Yet not all holiday and travel services are covered by ATOL. To find out what protections might be applicable to your reservation, just ask us. The portions of your trip that are not included on your ATOL Certificate, even if you do acquire one, will not be ATOL protected.
Should we become insolvent, the CAA will make sure you don’t get stuck overseas and will make arrangements to reimburse you for any money you paid us for a pre-arranged flight.
Visit the ATOL website at www.atol.org.uk for further information.
Note this, please: Not every holiday or travel service that is provided and sold by us will be protected by the ATOL scheme.
A non-refundable per-person deposit is required as soon as you ask us to confirm your reservation; we retain the right to change the deposit amount as necessary. The remaining amount must be paid 12 weeks before your departure date.
All travel-related fees must be paid in full at the time of booking if your trip is scheduled to start within 12 weeks of the reservation.
We retain the right to cancel your reservation and impose the cancellation penalties listed below (see Section 4, Point C), if any deposit or remaining amount is not paid by the deadlines indicated on your booking confirmation.
If payment is not received, booking references and travel documentation will not be issued. The final travel documents will normally be distributed two weeks prior to the departure date.
Payment must be made in the invoice’s currency, and any bank fees are your responsibility. We will supply our account details at the time of booking. We like to be paid via BACS.
a. CHANGE
You must notify us in writing as soon as possible if you would like to modify your travel plans after receiving your booking confirmation. Although we can’t promise it, we’ll try our best to meet any requests for modifications, as they depend on what’s available when you make them.
A minimum administration fee of £25 per person will be charged for each component of your booking where we are able to make the adjustments (for instance, a flight will be considered one component, but each hotel would be considered a distinct component).
This will be on top of any administration fees that our suppliers may apply, any additional expenses brought on by the revised plans (such ticket differences and seasonality), and any cancellation fees related to the initial reservation.
Please be advised that these fees may go up if adjustments are made closer to the departure date, so get in touch with us as soon as you can.
It should be noted that certain arrangements, such as tickets for scheduled flights, are highly restrictive and may not be modified. Requests for changes may result in cancellation fees equal to or greater than 100% of the original arrangement, in addition to any additional costs for replacement services.
If you choose a flight-inclusive package, you are responsible for paying the fees assessed by the airline. The majority of airlines do not allow name changes once tickets have been issued for any reason; thus, these fees will probably include both the original flight’s full cost and the new flight’s cost. Under no circumstances may a reservation be transferred to another individual.
If the hotel or supplier has now changed, decreased, or withdrawn the booking discount you obtained at the time of the original booking, it may be changed, withdrawn, or reduced anytime adjustments are made.
You might have to pay more if the number of guests in your party changes after you paid accommodation supplements.
Any modifications to your reservation that affect any of the party members—including departure date, airports, mode of transportation, destination, lodging, or duration of stay—must be made in writing.
Additionally, we retain the right to consider any alteration made fewer than twelve weeks before departure as a cancellation, subject to the penalties detailed below (see to Section 4, Point C).
b. MODIFICATION TO A CONFIRMED BOOKING AFTER THE JOURNEY HAS COMMENCED
It is entirely your obligation to change your travel plans while you are overseas; we are not liable for any additional costs or issues that may emerge for your subsequent journey.
We are unable to reimburse you for any unused travel expenses if you are obliged to return home early. We won’t give you a refund for the portion of your holiday that you didn’t finish or cover any related expenses if you decide to shorten it and head back home early and you have no valid reason to be dissatisfied with the calibre of the lodging and services offered.
Your travel insurance may provide curtailment coverage, depending on the situation; any claims must be filed directly with them.
We regret that any unused services that were part of the price of your holiday cannot be credited or refunded.
Any papers that are misplaced, stolen, damaged, or lost cannot be credited or refunded.
c. CANCELLATION
As soon as we confirm your reservation, we begin to incur expenses related to it.
The only person who can request that we cancel the reservation or take any of the stated passengers out of it is the Lead Name. In order to cancel any or all of the holiday’s components, they must get in touch with us in writing. The cancellation fees listed below take effect as soon as we receive your request to cancel.
Emails to [email protected] can be used to accept written notifications.
Charges for cancellation:
All reservations are subject to the cancellation fees listed above, with the exception of those that involve goods or services for which our supplier has additional fees. If so, there will be additional fees associated with the cancellation. (Some reservations are non-refundable at the time of booking.)
There can be additional lodging costs if a reservation member cancels, however this will be communicated before any changes are made. For instance, you might no longer be eligible for a honeymoon discount or be required to pay single or under-occupancy supplements.
Should a portion of the reservation be owed, the lead name on the reservation will receive the reimbursement. No other third parties, including travellers listed on the reservation who are not the lead name, may receive payments.
d, IF YOU NEED TO CHANGE OR CANCEL YOUR HOLIDAY DUE TO COVID-19
In the following situations, we won’t be responsible for any reimbursements, damages, fees, charges, or other losses that you incur (including, if relevant, the cost of medical care):
As soon as you suspect that you might not be able to go, you need to get in touch with us. Whenever it is feasible and depending on availability, we will present you with the following options:
In the event that this occurs while you are on holiday, kindly let us know as soon as possible, and we will do everything within our power to help. All other connected expenditures paid by you, such as missed transportation schedules, additional lodging requirements, or holiday curtailments, will not be covered by us. Make sure your travel insurance includes coverage for these expenses.
It is your responsibility to follow any official directives issued by national or local government agencies, both in the UK and while travelling abroad. You also understand and agree that the companies organising your holiday, such as the hotels, airlines, and tour operators, will have to adhere to local and/or national guidelines and regulations regarding COVID-19 and have taken appropriate action accordingly. This will probably include particular guidelines for personal protective equipment, like staff wearing face masks (you might also have to wear one), social distancing, a cap on the number of people who can use a facility, alternate routes for entry and exit, required hand sanitization, a limited selection of entertainment options, and restricted access to food and drink. These actions are not anticipated to have a major impact on your enjoyment of the holiday and all measures will be taken with the purpose of securing your safety and those around you.
e. SERVICE CHARGES
Under special circumstances, we reserve the right to deduct a service fee equal to 20% of the total original cost of each component in the event that a supplier grants a full or partial refund for a portion of your holiday booking that was formerly subject to charges.
This is to pay for the necessary cross-border transaction fees and administrative expenses that we expended in order to verify each component.
NB: It is highly advised that you obtain sufficient wedding and/or travel insurance that includes cancellation coverage. You might be able to get these costs back from the insurance carrier (minus any relevant excess) if the cancellation was due to an event covered by your policy.
a. CHANGE
We retain the right to make changes that are occasionally required to our stated products and services. In rare cases, we might need to change your holiday after you’ve booked.
We will try our best to let you know in advance if the change is modest, but we are under no obligation to do so and there won’t be any payment.
We will notify you as soon as practically possible if there is a significant change (such as a flight time change of more than 12 hours, a destination change, or a decrease in the quality of the accommodations), and you will have the option to (i) accept the new arrangements or (ii) arrange for an alternate option for the affected part of your holiday or (iii) cancelling the affected part of your holiday.
b. MODIFICATIONS THROUGHOUT THE HOLIDAY
You will be returned to your point of departure and given a pro-rata refund for any amount of the holiday that you did not receive if we are unable to supply a large portion of it while you are gone, or else we will make acceptable alternative arrangements for you at no additional cost. Minor adjustments to your lodging, schedule, or mode of transportation are not covered by this.
c. OUR CANCELLATION
Even though we sincerely hope that we won’t need to, we retain the right to do so in the rare event that we must cancel your holiday. We will get in touch with you right away if we need to cancel your holiday. If appropriate, we will try to provide substitute travel plans with standards that are equal to or better, along with a price refund. As an alternative, we’ll issue a credit note or refund.
We regret that there are situations in which “force majeure / events beyond our control” prevents or interferes with our ability to perform our contractual obligations promptly, or in which you otherwise incur any kind of damage, loss, or expense. In these situations, we are not liable and will not reimburse you.
Events that we or the service provider in question could not, even with all reasonable care, predict or avoid are considered “force majeure” or “events beyond our control.” Examples of such circumstances include, but are not limited to:
Please be aware that the Foreign, Commonwealth & Development Office (FCDO) provides the information that we rely on.
d. LIMITED AVAILABILITY
If a holiday or tour is cancelled because the minimum number of passengers needed to make it happen has not been reached, a criterion you were made aware of when you made your reservation, you will not be reimbursed.
a. QUOTATIONS AND RESERVES
Unless otherwise indicated, all mentioned prices are in pounds sterling and are subject to change until the reservation is finalised.
After that, we will only raise the cost under specific conditions:
b. ADVANTAGES AND PROFITS
All savings, benefits for honeymoons or anniversaries, deals, and extras (like upgraded rooms, upgraded board, free nights, or the like) are contingent upon the terms and conditions and availability of the specific provider or hotel, and are subject to change at any time.
We make every effort to guarantee that your holiday will go as planned, as long as the things on your booking confirmation are present.
We make sure that everyone who contributes to the planning and execution of your holiday upholds the highest standards. Please keep in mind that local standards will apply, and they can differ from developed international norms depending on where you are going.
If any part of your holiday is not as stated or as agreed upon by you, we will give you a fair amount of compensation. Under no circumstances will this compensation exceed the cost of the affected person’s component (such as their flight or hotel).
If any portion of the holiday plans you and your party booked with us causes you or any member of your party to be killed, injured, or ill, our obligation to reimburse you will be limited to the amount the hotel and/or transport provider would be liable for under any applicable international convention.
We will not be liable for any harm, disease, death, loss (including loss of property and enjoyment), damage, expense, cost, or other amount or claim of any kind resulting from any of the following:
It is your duty to appear at the designated departure place well in advance of departure, and you are liable for any loss, damage, or expenditure incurred as a result of your failure to do so. Should you miss your flight or any other mode of transportation, we will not be held responsible.
a. ACTIONS
You have a duty to treat everyone you come into contact with on your travels in a responsible and reasonable manner.
We reserve the right to immediately terminate the person(s)’s arrangements if, in our reasonable opinion or the reasonable opinion of any other person in authority, your behaviour poses a risk to third parties or is likely to cause property damage or upset. We shall not be liable to such individual or persons in the future, including for making travel arrangements for their return. We will not reimburse you for any out-of-pocket expenses or costs resulting from the termination.
If there is any damage or loss, it must be fully paid for as quickly as possible, either directly to us or to the owner, manager, or other provider, if the amount is not known with accuracy. You are required to pay the difference as soon as it is discovered if the true cost of the loss or damage is more than the amount you initially paid. Should the amount paid exceed the actual cost, the difference will be reimbursed. In addition, you will be liable for all expenses incurred by us as a result of your acts, including our own and the other party’s whole legal fees, and for any claims that may be later made against us. To safeguard yourself in the event that this circumstance occurs, make sure you have the necessary travel insurance.
b. HEALTH AND SAFETY ADVICE
During your holiday, you have to safeguard your personal safety and well-being by taking all reasonable precautions. As soon as you arrive, please make sure you are familiar with the layout of your hotel or other lodging, including where the fire exits, escape routes, and alarms are located.
Given that local safety norms may differ significantly from those in the UK, especially when it comes to the vicinity of swimming pools and balconies, which pose inherent risks, children of all ages should always be properly monitored.
It is not permitted to enclose balconies in a manner that would shield adults or children from falling off them.
Swimming pools may feature sudden, undetected variations in depth in addition to irregular or unreliable depth markings. When wet, swimming pool borders could become slick. It is your responsibility to become personally acquainted with the pool’s depth and any potential hazards. Every time the pool is used, it should be inspected, and any obvious flaws should be reported right away. You are not allowed to enter any pool after consuming alcohol, even in moderation, or when it is closed. You are also not allowed to dive into any pool except in areas that have been clearly marked as safe for diving, and even then, only after you have personally measured the depth.
To provide resort staff or the appropriate supplier (such as a tour operator, airline, or hotelier) the best chance to address any issues or grounds for complaint while you’re on holiday you must notify them as soon as possible.
Should your concern still not be handled, you need to give our office a call at 0786 720 720 1. Any claims you make after returning from holiday may be void if you fail to disclose any problems while you were away.
If, in the odd event, you are not satisfied with the resolution you receive at the resort, you must write to [email protected] within 14 days after your return to let us know. Any complaints should be brief and direct, and they should include any pertinent booking references.
You are responsible for verifying with the appropriate Embassies and/or Consulates your individual needs for a passport, visa, and other entrance.
If you are unable to travel due to noncompliance with any passport, visa, or entrance regulations, we take no responsibility for it.
British Passport Holders: You must have a valid British passport, valid for at least six months beyond the date of return, in order to go to the countries we list. It is crucial that you confirm any applicable visa requirements both when making your reservation and again before your departure date, as certain destinations also demand them.
Any visa requirements can be verified at www.gov.uk/foreign-travel-advice.
For British citizens going overseas, the Foreign, Commonwealth & Development Office offers current guidance and safety information. The Foreign, Commonwealth & Development Office’s most recent travel advice can be found at www.gov.uk/foreign-travel-advice and https://travelaware.campaign.gov.uk.
Those without British passports: For specific information on passport and visa requirements, please contact your own dedicated embassy.
Additional passenger information (API) is now required by several nations and airlines. Authorities have mandated and require this information. Please ensure that all clients supply the API before departing. If you don’t give this information, your flight may not allow you to board. The lead name listed on the booking confirmation will be responsible for any additional expenses, and no refunds will be granted.
In the event that you encounter difficulties while on holiday and ask for our assistance, we will offer the proper support, including information on health services, local government agencies, and consular assistance; we will also assist you in making any necessary phone calls or emails and in locating alternate accommodations. We will charge you for any expenses we incur in providing the necessary support.
Before you confirm your booking, please let us know if you have any special needs due to a medical condition or disability (including ones that affect the booking process) that may affect your holiday. This will help us assess whether the arrangements are appropriate for you and/or help you make the booking.
In any case, when you make a reservation or whenever there is a major modification to your health or impairment, you must provide us with all relevant information in writing. After your booking has been confirmed, you must also promptly notify us in writing of any new medical conditions or disabilities that may influence your holiday.
Global differences exist in disease risk, hygiene, and health facilities. It is recommended that you seek medical advice regarding your individual requirements as soon as possible. Additionally, you should make sure that any vaccinations or preventive measures, like taking malaria tablets, are taken far enough in advance (up to one month) to take full effect on the day of travel. It is your duty to make sure, well in advance of your trip, that you are informed on all advised and necessary vaccinations as well as health measures.
Information can be obtained from your primary care physician as well as the National Travel Health Network and Centre at www.nathnac.org.
Our clients’ safety and security are our top priorities. We would take action and reserve the right to cancel your trip if the FCDO recommends against travelling to a specific nation.
It is crucial to exercise extreme caution when travelling abroad and to refrain from attracting attention to oneself by, for example, flaunting expensive jewels or carrying bulky photography gear. Travellers are just as accountable for their belongings’ security as they are for their own safety.
Some of the regions in the world we serve do not follow British health and safety regulations. We and our suppliers require all hotels to adhere to the health and safety laws that are in effect in their respective countries; nevertheless, we are unable to ensure that these laws satisfy British requirements, so we strongly advise you to take appropriate safety precautions while travelling.
Visit the Foreign, Commonwealth & Development Office website at www.gov.uk/foreign-travel-advice to get the most out of your international holiday. This website, which is crammed with helpful travel ideas and guidance, provides a plethora of country-specific information that can only be found via the FCDO.
We will expect you to have proper travel insurance, per standard business practice. It is your responsibility to make sure you have obtained sufficient travel insurance, which should be valid from the date you book your holiday and remain valid for the whole period of your trip. Your booking with us does not include travel insurance.
You need to be certain that your insurance will pay for any likely losses, including but not restricted to pre-existing medical conditions, cancellation and modification fees, lost or damaged luggage, and emergency medical costs in the case of an accident or health issue.
You must be certain that all of the activities you have planned for your trip, as well as any losses resulting from COVID-19 (including repatriation and curtailment), are covered by your insurance coverage.
We shall not be held responsible for any losses that may have otherwise been covered by insurance if you decide to go without sufficient coverage.
All meals reserved in advance will be served at table d’hôte. For restaurants or à la carte goods, supplements may be applicable.
Please let us know about any specific requests you may have at the time of booking so we can forward them to our vendors.
While we will make every effort to accommodate particular requests, such as those pertaining to dietary needs, accommodations for people with disabilities, or aeroplane seats, we are only able to do so on a “goodwill” basis. We cannot guarantee availability or hold suppliers accountable if they are not given, as these are typically offered only at their discretion.
Any unique requests you may have are not subject to any conditions under your agreement with us. A special request’s presence on your booking confirmation or any other documentation, or its acknowledgment that it has been noticed or forwarded to the provider, does not guarantee that it will be fulfilled. Special requests are contingent on availability until otherwise verified.
We are sorry, but we are unable to accept any reservations that are marked as being contingent upon the accomplishment of a specific request. All of these reservations will be handled as “standard” reservations, with the aforementioned guidelines applying to unique requests.
We do not include excursions or other trips in the package that you may opt to reserve and pay for in advance of or during your holiday. Even in cases where we recommend certain operators or third parties and/or help you in any manner with the booking of such activities or excursions, they do not constitute a part of your agreement with us. Your agreement for any trip or excursion you reserve will be with the tour or excursion operator, not with us.
The excursion or tour’s provision by the operator, as well as anything that occurs during that time, are not our responsibility. Regarding such activities or excursions, we are unable to accept obligation under any circumstances, and the liability acceptance clause in our booking terms will not apply.
We will only treat the personal information we obtain from you in compliance with our Data Protection Privacy Policy, which is available on our website at www.travelcationz.com and as allowed by the Data Protection Act of 1998.
Apart from the aforementioned booking terms and conditions, particular pertinent destination details may be found in the respective brochures and website of the hotel or travel supplier that provided your holiday.
The courts of England and Wales have exclusive authority over this contract, which is governed by English law.